Information and Communication Technology (ICT) now drives businesses in a fast-paced world.

Information Technology

Information and Communication Technology (ICT) now drives businesses in a fast-paced world, where competitiveness and customer satisfaction is measured by efficiencies, convenience, delivery speeds and cost-effectiveness.

SACCOs cannot escape the hold of ICT over business operations, especially considering that ICT enables businesses to find new ways to drive down the costs of products and processes, in addition to improving performance.

Our ICT service aims at bringing SACCOs and the cooperative movement in general into the ICT fold to benefit from technological advances of internet connectivity, electronic communication as well as web-based production and delivery of products and services, besides closer customer service, secure and more data storage, as well as marketing and e-commerce.

We established the ICT section to serve SACCOs in Kenya and to advise on the need to invest in ICT to increase efficiencies. The objectives of the ICT section include:

1. Automating KUSCCO’s business processes;
2. Facilitating timely acquisition of information about business activities by KUSCCO;
3. Applying IT to redefine business processes and relationships in KUSCCO;
4. Advising member SACCOs on automation processes and procedures;
5. Facilitating acquisition of SACCO software by SACCOs members,

ISO 9001


We commit to consistently promote SACCOs through advocacy and provision of quality technical and financial products that exceed the members’ expectations.
We shall comply with the statutory requirements and actively pursue continuous improvement of the ISO 9001:2015 Quality Management System (QMS) processes, capabilities and effectiveness.
In pursuit of our commitment we shall ensure that the quality policy and objectives that have been established and communicated to the Union employees shall be reviewed annually in accordance with the stipulated framework and quality standards.”